1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Times

Estimated delivery times after processing:

• United States: 7–15 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs, weather, or high-demand periods.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time.

4. Order Tracking

When your order ships, you will receive a tracking number by email. Please allow a few days for the tracking information to become available.

5. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at info@healm.co as soon as possible and we will do our best to correct it before the order ships.

6. Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please contact us at info@healm.co and we will assist you in tracking it down.

7. Contact

For any shipping questions, reach us at info@healm.co.